With the evolution of the market, just having an undergraduate degree is no longer enough. The demands of society as a whole have increased a lot and this reflects on the way companies produce. In the globalized economy, providing the basics to the consumer is no longer enough. To satisfy their customer and not lose business, it is essential that companies focus their efforts on ensuring their satisfaction with the service as a whole. Precisely for this reason, companies are investing in new practices and seeking professionals with diversified knowledge to meet their demands. After all, cutting-edge services start with structuring a skilled team. The corporate environment began to require professionals to be able to combine quality training with complementary courses and certifications. Teams must have specific knowledge for each service they provide, avoiding poor quality in meeting external demands and ensuring that the customer’s desire is always met. In some cases, the demand for continuing education is so great that businesses directly encourage professionals to take courses. After all, by investing in the professional, the company maintains its high level of engagement and, at the same time, increases its competitiveness. Often their readjustment / promotion or even new opportunities depend on a validation of knowledge. It is not enough today for the professional just to have the practical knowledge. This knowledge must be proven. Through this preparatory course, you are able to take the ITILSC-OSA (ITIL Service Capability Operational Support and Analysis) exam. What are you waiting for? The world is ours!

Eligiblity for Certification :

IT professionals seeking professional qualification through an ITIL certification.